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t : +61 2 8507 0395
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e: info@protogen.com.au
 

Client Stories

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The Recovre Group

The Recovre Group provides workforce and occupational medical services across Australia. The company operates across over 40 sites providing over 300 medical and health therapy specialists. 

 

The Client

This healthcare business has the following characteristics:

  • Large number of professional full time and contract staff
  • Distributed over many regional offices
  • Heavily regulated environment
  • Large array of health services

The Problem

With the challenges of running a complex medical services company the executive team at Recovre engaged Protogen to assist with:

  • Dealing with multiple complex sources of data and 'spreadsheet hell'
  • Lack of agility in forecasting and planning
  • Lack of visibility of the business at the executive level
  • Significant opportunities for improving the medical booking and follow up process

The Solution

Protogen implemented a programme of projects to deliver solutions in the following areas:

  • Data warehouse with automated extract transform load (ETL) processes with integration with key financial, medical, HR and workforce systems
  • Multidimensional actual and forecasting system
  • Executive dashboards and reports covering the entire business
  • Re-architected the company's medical booking system to make use of workflows, reporting and monitoring
  • Implemented a rebranding of the group

The Value

Protogen has delivered a complete enterprise intelligence system enabling the company to achieve improvements in the following areas:

  • Financial management
  • Team productivity monitoring and improvements
  • Impoved customer service
  • Cost management system
  • Improved branding and corporate positioning
  • Enterprise class infrastructure and system management