The Client

• Offers a range of services spanning enterprise class managed utility services, storage, backup and business continuity solutions.
• Cloud services to Australia’s largest building company and many other enterprise businesses in APAC.

The Problem

• Without central portal to deliver service status, issue tracking, customer self-provisioning of services and monthly usage reports.
• Data for each of the client’s customers had to be gathered from several different systems, aggregated, consolidated and then put into a dedicated customer report.
• Time consuming and inefficient as it required a manual generation of each report on an on-going monthly basis.
• Service delivery team had no single point of reference for customer’s service information.

The Solution

• Introduction of a Data Warehouse to consolidate services’ related data from Microsoft System Centre Operation Manager, VMware VirtualCentre, Dell IT Assistant, CommVault storage solution.
• Introduction of a Business Intelligence customer portal to facilitate service status and issue tracking.
• Automatic generation of customers’ monthly report.

The Value

Single Data Store solution

• Enables the service delivery and support team to access customers’ information in a simplified easy way using a single system.

 

Efficient, Automatic, Scalable solution

• Automated the entire data gathering and report generation.