Our Success Stories

Hamilton Island

Protogen was tasked with implementing our complex system management capabilities to manage the back office of the islands hotel management system from a data perspective

In the heart of the Great Barrier Reef is Hamilton Island, one of Australia’s most spectacular and sought-after holiday destinations. Protogen was tasked with implementing our complex system management capabilities to manage the back office of the islands hotel management system from a data perspective.

The Challenge

Hamilton Island’s head office is located in St Leonards where the businesses in-house IT department remotely attends to data management. The IT team were looking for a partner to assist them in managing the data piece in their business across all their systems.

The Solution

Firstly, Protogen deployed all our agents across Hamilton Island’s systems, querying, mapping and understanding the different components within the existing network. Protogen worked to monitor and stabilise 30 different individual systems that required databases. In this stabilising phase we analysed how data was being exchanged and optimised across the various database systems.

The second incarnation of the project involved consolidating the 30 individual databases so monitoring was centralised to one singular depository. Protogen undertook a system design phase in order to ensure that the new single data repository would be adequate in terms of performance, storage, latency and service. Once this was completed we migrated the combined data into the single data store.

In the third phase, through our intimate knowledge of the businesses data Protogen moved into other areas of data management and system integration for Hamilton Island’s satellite projects, providing data analysis for Robert Oatley vineyards (owned by the holding company of Hamilton Island) and Virgin’s Velocity Frequent Flyer points (a Hamilton Island co-offer).

For Robert Oatley vineyards Protogen wrote and produced all their operational reports in reporting services and for Velocity we provided an end-to-end service that works to extract the data from Hamilton Island’s hotel management system and send it back through to Velocity for analysis. After 7 successful years Hamilton Island remains a highly valued client to Protogen.

Hamilton Island

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