The Recovre Group is a healthcare business that provides workforce and occupational medical services across Australia. The company operates across over 40 sites providing service to over 300 medical and health therapy specialists who operate in a heavily regulated environment.
The Challenge
The executive team at Recovre engaged Protogen to assist with dealing with multiple complex sources of data and 'spreadsheet hell'.
- Lack of agility in forecasting and planning
- Lack of visibility of the business at the executive level
- Significant opportunities for improving the medical booking and follow up process
The Solution
Protogen implemented a programme of projects to deliver solutions in the following areas:
- Data warehouse with automated extract transform load (ETL) processes with integration with key financial, medical, HR and workforce systems;
- Multidimensional actual and forecasting system
- Executive dashboards and reports covering the entire business
- Re-architected the company's medical booking system to make use of workflows, reporting and monitoring
- Implemented a rebranding of the group
Protogen delivered a complete enterprise intelligence system enabling the company to achieve improvements in the following areas:
- Financial management
- Team productivity monitoring and improvements
- Improved customer service
- Cost management system
- Improved branding and corporate positioning
- Enterprise class infrastructure and system management